{"id":10354,"date":"2024-06-17T17:43:52","date_gmt":"2024-06-17T05:43:52","guid":{"rendered":"https:\/\/thebuzz.apnanetwork.co.nz\/?p=10354"},"modified":"2024-06-17T17:43:52","modified_gmt":"2024-06-17T05:43:52","slug":"air-new-zealand-boss-to-apologise-to-delayed-passengers-on-japan-flight","status":"publish","type":"post","link":"https:\/\/thebuzz.apnanetwork.co.nz\/?p=10354","title":{"rendered":"Air New Zealand boss to apologise to delayed passengers on Japan flight"},"content":{"rendered":"<p>The boss of Air New Zealand says he&#8217;ll spend a flight to Japan personally apologising to passengers for the inconvenience of diverting to pick up a trade delegation stranded after the Prime Minister&#8217;s plane broke down.<\/p>\n<p>Otherwise his seat is at the back of the plane &#8211; row 66 right next to the loo.<\/p>\n<p>Prime Minister Christopher Luxon was forced to\u00a0<a href=\"https:\/\/www.rnz.co.nz\/news\/political\/519690\/pm-catches-commercial-flight-to-japan-after-defence-force-plane-breaks-down\">fly commercial to Japan<\/a>\u00a0after the Defence Force 757 clapped out in Papua New Guinea on Sunday after two fuses blew while refuelling.<\/p>\n<p>That meant leaving behind 52 people who were travelling with him.<\/p>\n<p>But as luck would have it Air New Zealand chief executive Greg Foran was one of them and he told\u00a0<i>Checkpoint<\/i>\u00a0they were able to thumb a ride for the group by diverting a flight to Japan through Brisbane.<\/p>\n<p>&#8220;Things were pretty grim yesterday afternoon, as you can imagine as things unfolded.&#8221;<\/p>\n<p>But one of the options was to check on the availability of seats on an Air New Zealand flight to Narita.<\/p>\n<p>&#8220;One of the options that we looked at was to make a quick call back and say, well just how many seats do we have on this flight tomorrow.<\/p>\n<p>&#8220;With a bit of luck, it did actually work out just about perfectly. So we&#8217;ve got a very full plane now.&#8221;<\/p>\n<p>Passengers already on the flight experienced about a two-hour delay due to the the Brisbane detour, said Foran.<\/p>\n<p>&#8220;I&#8217;m forever grateful, that hopefully they&#8217;re going to be OK with that. I&#8217;ll be on that plane in a few minutes and I&#8217;ll make sure that I personally go around and thank them all and do my job on making sure that we look after them.&#8221;<\/p>\n<p>He did not know how much all of this would cost, he said.<\/p>\n<p>&#8220;At the end of the day, we&#8217;ve actually been flat out &#8230; just doing the logistics.&#8221;<\/p>\n<h3>Trip worth it to promote tourism<\/h3>\n<p>Foran believed it was still worth going to Japan despite arriving nearly a day later than planned.<\/p>\n<p>It was a &#8220;really great tourist market&#8221; for Air New Zealand, he said.<\/p>\n<p>&#8220;There&#8217;s a lot of Kiwis heading out to Japan and we&#8217;re putting on a bigger gauge flight, a 777 will start running on that particular route and that&#8217;s got another 40 or 50 seats on it, so over the season that&#8217;s another 30,000 seats.<\/p>\n<p>&#8220;So we&#8217;re very keen to get out there and promote Japan as a tourist destination and interestingly, it&#8217;s been a massive &#8230; inbound market for us over the years.&#8221;<\/p>\n<p>Foran said that had not rebounded after Covid so this was a chance to get more Japanese visitors to New Zealand.<\/p>\n<p>When asked whether Air New Zealand had the capacity for charter flights for Luxon due to Defence Force plane troubles, Foran&#8217;s response was, &#8220;It depends&#8221;.<\/p>\n<p>He said while this time they could accommodate everyone, it was also the slowest point of the season.<\/p>\n<p>&#8220;Sometimes it could be leasing a plane for a period and other times it could be just using a flight that&#8217;s already going.&#8221;<\/p>\n<p>VIA RNZ<\/p>\n","protected":false},"excerpt":{"rendered":"<p>The boss of Air New Zealand says he&#8217;ll spend a flight to Japan personally apologising to passengers for the inconvenience of diverting to pick up a trade delegation stranded after the Prime Minister&#8217;s plane broke down. Otherwise his seat is at the back of the plane &#8211; row 66 right next to the loo. Prime [&hellip;]<\/p>\n","protected":false},"author":6,"featured_media":5780,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[222,174,5],"tags":[],"class_list":["post-10354","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-latest-news","category-nz-news","category-politics"],"amp_enabled":true,"_links":{"self":[{"href":"https:\/\/thebuzz.apnanetwork.co.nz\/index.php?rest_route=\/wp\/v2\/posts\/10354","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/thebuzz.apnanetwork.co.nz\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/thebuzz.apnanetwork.co.nz\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/thebuzz.apnanetwork.co.nz\/index.php?rest_route=\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/thebuzz.apnanetwork.co.nz\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=10354"}],"version-history":[{"count":1,"href":"https:\/\/thebuzz.apnanetwork.co.nz\/index.php?rest_route=\/wp\/v2\/posts\/10354\/revisions"}],"predecessor-version":[{"id":10355,"href":"https:\/\/thebuzz.apnanetwork.co.nz\/index.php?rest_route=\/wp\/v2\/posts\/10354\/revisions\/10355"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/thebuzz.apnanetwork.co.nz\/index.php?rest_route=\/wp\/v2\/media\/5780"}],"wp:attachment":[{"href":"https:\/\/thebuzz.apnanetwork.co.nz\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=10354"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/thebuzz.apnanetwork.co.nz\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=10354"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/thebuzz.apnanetwork.co.nz\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=10354"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}